(704) 825-8811
M-F 9:30am - 6:00pm EST


281 International Parkway
Flower Mound, TX 75022
* Not a retail location


Common Questions

Returns / Exchanges

What is your return policy?

We know that it can sometimes be tough purchasing things sight unseen, so we are making it super easy by giving you guaranteed satisfaction. Buy it, like it, hooray! Buy it, and it doesn't work, no problem. We stand behind our products 110%, and we mean it. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back for an exchange or refund.

We do have a few requirements, just to be fair - We're happy to take back unworn/unwashed item(s) and they cannot be personalized. This means the tags still have to be attached, it can't have stains, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping and include a note in the package with your order number stating if you'd like a refund or an exchange. Then, we'll cover everything from there. See, shopping from the comfort of your home can be a win all the way!

We do recommend selecting an insured mail service; we are not responsible for items that we do not receive. Packages must be prepaid by you; COD deliveries will not be accepted. Please send your return/exchange package back to:

ATTN: Exchange OR Return # [your Order ID]
281 International Parkway
Flower Mound, TX 75022

Unfortunately, we cannot refund original or return shipping fees. Refunds are only issued to the credit card / PayPal account used when the order was originally placed if within 30 days.

Please note that Outlet items are final sale only with no returns or exchanges, as detailed on the product page. You can read more about our Outlet item disclaimer.

How long do returns / exchanges take?

We strive to process all incoming returns / exchanges within 1-2 business days of receipt. Our customer service team will send you an email after processing, and if it's not an even monetary exchange, you'll also receive a separate email regarding funds due to / from you.

Can I change an order I already placed?

After an order is received we do our best to get it out to you as quickly as possible. There is a small window of time before it's sent to our warehouse for fulfillment where we might be able to make a change. Please either call us at (704) 825-8811 or complete the form to the right with your request. Sadly we can't promise we can make a change, but we do promise to do our best!

I received a damaged item. What do I need to do?

First of all, we're so sorry to hear about the problem you experienced with your item! We pride ourselves on selling great quality merchandise and never like to hear of instances such as this. Contact our customer love team by email at or phone (704) 825-8811 and they will be happy to assist you!


What is Same Day Shipping?

Who likes waiting? Certainly not us! We ship all non-personalized orders placed before 2pm EST the SAME DAY! All FedEx 2Day or Overnight orders placed before 5pm EST also ship the SAME DAY! All other orders will ship the next business day, with any orders including personalized pieces typically taking 3-5 extra business days to process.

* Excludes U.S. bank holidays

What shipping method should I choose?

All orders ship from our corporate headquarters just north of Dallas, TX.

Shipping Method1 ~Delivery Time*
FREE Shipping 4-8 business days
Standard 3-6 business days
Priority 2-4 business days
2 Business Days 2 business days
Next Business Day 1 business day
USPS First Class International 5-18 business days
USPS Priority Mail International 6-10 business days
USPS Priority Mail Express International 3-6 business days
1) Not all methods available on all orders � *After order is shipped
*All times listed above are approximate. Unfortunately we cannot guarantee delivery timing, as once a package has left our warehouse,
we have to rely on 3rd party carriers for final delivery to you.

Do you ship Internationally?

We certainly do! Rates are calculated during checkout, simply select your country from the dropdown list. Please note that we do not calculate any duties or fees that may be charged locally upon the package's arrival. More international shipping information may be found here.

How long do personalized items take?

Adding embroidery to our items typically adds 3-5 business days to the processing time of your order. If you're in a hurry, please use the form to the right, or give our Customer Love team a call and they will suggest the best shipping option to ensure you receive your order on time!

What's the deal with BackOrder items?

There are a handful of times where you'll see items on BackOrder. These are typically new styles that have not yet arrived, or temporary out of stock situations. Orders placed that include a BackOrdered item that is within 5 business days of arrival, your shipment will be held until we receive the item and your order will be shipped in full. If the BackOrdered item is expected to arrive greater than 5 business days from your order date, the BackOrdered item will ship separately as soon as we receive it, at NO additional charge to you!

Fit, Sizing & Care

What size should I buy?

Industry standard for baby apparel is to use age as the size, but it is important to measure your child as it is possible to have an older child that still needs a smaller size, or conversely a younger child that needs to size up. For example, a baby that is 14 months may still be wearing size 6-12 months given his or her measurements. If your child's measurements fall into two different sizes between weight and length (i.e. 24 lbs and 32'') then it is best to size up to ensure a better fit. On each product page there is a sizing chart that matches the product. You can also get a feel for sizing by visiting our sizing chart page.

Help, I still can't decide!

We know, it's definitely not easy! The safest answer is to order the larger size - kids never seem to shrink and it's always easier to store an item for a bit than to have to return or exchange it. We're happy to have you call us at (704) 825-8811 and we'll help talk you through any specific item - and even break out a measuring tape if necessary!

How do I care for my swimsuits?

We want you to get the most wear out of your RuffleButts suits! Click here for tips on how to keep them looking their very best.

Can I purchase a rash guard top in one size and the bottom in another size?

Our rash guards are sold as sets and the pieces cannot be purchased individually. In cases like these we recommend sizing up to the bigger size that is needed.

What is UPF 50+ Protection?

Fabric sun-protection innovation and independent third-party testing ensures our sun-protected fabrics are UPF 50+. UPF is a broad-spectrum UVA and UVB measure for fabric, and it rates the amount of UV radiation that penetrates a fabric and reaches the skin. A garment with a UPF of 50 only allows 1/50th of the UV radiation falling on the surface of the garment to pass through it.

Wearing UPF 50+ protective clothing does not block the sun entirely. Although it’s tremendously beneficial for creating a barrier against UV rays, no protection method is 100% sun-proof. We do recommend SPF sunscreen lotion in conjunction with UPF clothing and swimwear.


How do I enter my child’s initials to be embroidered?

We ask that you enter their initials in First, Middle, Last order on the website and then our embroidery team will switch it to First, Last, Middle order for a traditional monogram. When you enter the initials in this order, there will be an example displayed to the right showing you how it will be embroidered. You will be asked to confirm this before placing your item in your cart. In your cart, the letters will show how the monogram will be embroidered.

Do you have more than 1 monogram font option?

Only one monogram option is available per style. The font style that is showcased on the pictures of the item will be the same font the item will be embroidered in. The block letters that appear when entering the initials are to show initial placement only.

What is the embroidery process?

Our embroidery is done with Trilobal Polyester thread and is machine stitched. Each monogram is backed by a tear-away stabilizer to provide stability and to protect the fabric when being stitched and is removed after the embroidery is sewn. We also use a sheer backing while embroidering to ensure that the monogram will keep its shape with the fabric and provide comfort for your child.

Promo Codes & Store Credit

How do I find and apply my store credit?

Once you’re logged into your account and are ready to complete your order simply proceed to checkout. Your store credit will be located under the payment options and all you have to do is check the box to apply it to your order.

Can I use more than one promo code on my order?

Only a single coupon code may be applied to each order. We typically suggest testing which code generates the greatest savings and use that one to get the biggest bang for your buck. We certainly hope you enjoy the savings and greatly appreciate your business!

Help! I referred a friend but I’m not seeing my $10 credit… Why haven’t I received it yet?

You’ll receive a $10 credit for every friend you refer once their first order is placed. Typically, our Refer-a-friend program takes 24 hours for the $10 credit to reflect into your account once they have placed their order. It is also important to note that your friend does need to click on the link that is emailed to them for you to receive the credit.

Do you offer price adjustments?

Sale prices, coupon codes are not valid on prior purchases, gift cards/certificates, taxes or shipping. Offers are not allowed to be combined with any other sale, promotion, discount, code, coupon and/or offer.

My New Customer 20% off coupon code won’t work!

New codes are valid for one time use. Please double check the code against the one that was sent to you via email. (We have found the easiest way to apply codes is to copy and paste them straight from the email you received). Make sure the full coupon code is being entered and confirm number 0's or the letter O's in your code are entered correctly. Contact our customer love team at or (704) 825-8811 for any further assistance! If you have found a coupon code floating randomly in cyberspace then chances are it has expired and is no longer valid. Be sure to sign up for our newsletter (signup located at the bottom of each page on the website) for all the future sales and coupon offers! This code cannot be applied to sale or outlet items.

Other Common Questions

Can I talk to a real, live person?

Absolutely! Our Customer Love Team is here to help you from 9:30am - ~6:30pm EST Monday through Friday. Our super simple phone system only requires you to hit 0 to reach them. Just give us a call at (704) 825-8811.

Do you have a catalog?

We do print paper catalogs twice a year, but unfortunately in quantities only enough to send out to our wholesale boutiques. We do offer a digital copy of our most recent catalog here.

Do you make custom designed items?

We do not. All items come as you see them on the site, with the exception of items that can be personalized.

How do I become a Wholesale Customer?

We're so glad you found us! The next best step in opening a wholesale account with us is to complete our online wholesale application here where you can apply in only a few minutes. After doing so a member of our business development team will reach out (typically the next business day) to discuss next steps. We're excited to get you started!

Do you have stores that sell RuffleButts?

Absolutely! You can locate your nearest boutique here. Simply type in your zip code and the miles you are willing to travel to find a boutique near you.

What is your Privacy Policy?

We absolutely respect and protect the privacy of our visitors and customers alike. Our full Privacy Policy is available here

None of these questions help me

Sorry! We have a much more verbose customer service questions page that will hopefully have an answer for you. If not, our Customer Love Team can be reached at (704) 825-8811 or you can complete the form to the right!

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